Specific revisions to the Customer Service Code since July 2010.
The current version of the Customer Service Code can be found here
July 2022- version 8
The Regulator amended the Code using the fast track process to reflect revised minimum service standards for the fourth regulatory period (1 July 2022 to 30 June 2026) following the completion of the 2022 TasWater price investigation
Version 8 took effect on 1 July 2022.
November 2020 - version 7
November 2019- version 6
June 2018- version 5
Fast track amendments (fast track amendment
s) consequent to the completion of the 2018 Price Determination Investigation to reflect revised minimum service standards for the third regulatory period (1 July 2018 to 30 June 2021). The amendments included other minor administrative revisions.
Version 5 was published 29 June 2018 with an effective date of 1 July 2018.
June 2015- version 4
Fast track amendments (fast track amendments)
consequent to the completion of the 2015 Price Determination Investigation to reflect revised minimum service standards for the second regulatory period. (1 July 2015 to 30 June 2018).
Version 4 was published 24 June 2015 with an effective date of 1 July 2015.
April 2015- version 3
The Regulator invited written submissions on proposed amendments to the Customer Service Code for the water and sewerage industry. The proposals included the insertion of fast track provisions to allow the Regulator to avoid unnecessary or duplicated consultation on amendment(s) to the Code in cases where the amendment(s) are non discretionary (e.g. they reflect changes in legislation), or where consultation on the proposed amendment(s) has already been undertaken as part of another process. In addition, a series of more minor administrative amendments were to be introduced, as well as an amendment with respect to the timing of the issuing of accounts.
To assist persons making submissions the Regulator prepared a Consultation Paper
. Submissions closed 5:00pm on Friday, 20 March 2015.
was received as part of that process from the Tasmanian Water and Sewerage Corporation Pty Ltd (TasWater).
The Regulator's response to the matters raised by TasWater in its submission is provided in the following Statement of Reasons
The Regulator published the revised Code, Version 3, on 29 April 2015.
April 2013- version 2
Version 2 of the Code was published on 12 April 2013.