​​​​The Tasmanian Economic Regulator is currently conducting the following inquiries:

  • sewerage and trade waste charging;

  • the level of TasWater's service charges; and

  • the calculation of regulatory depreciation for TasWater's new assets.

Information on​ each inquiry can be found here.

Details on the expected dates for consultation and how to make a submission to these inquiries can b​​​​e ​found here.

The​ Regulator is responsible for the economic regulation of the Tasmanian water and sewerage industry. TasWater is currently the only regulated service provider in Tasmania.

The Water and Sewerage Industry Act 2008 establishes the regulatory framework that applies to the industry. This framework includes independent regulatory oversight, customer service standards, price regulation, and performance monitoring and reporting. 

The Regulator:
  • administers the licensing system;

  • establishes and administers the Customer Service Code;

  • regulates prices, terms and conditions for water and sewerage services;

  • monitors and reports the performance of the water and sewerage industry; and

  • carries out other functions as set out in the Act and its subordinate legislation.

TasWater's service standard obligations are set out in the Customer Service Code.
It must also adopt appropriate management practices in relation to asset management, emergency management and regulatory compliance. TasWater's performance is reviewed and reported on through State of the Industry Reports prepared by the Regulator.

Prices for regulated water and sewerage services are proposed by TasWater and, after a detailed investigation process, maximum prices are approved by the Regulator.

Customer Protection

Under the Customer Service Code, TasWater is required to have procedures​ to handle customer complaints.

A customer must attempt to resolve a complaint with TasWater before it may be lodged with the Tasmanian Ombudsman.​