|2022 Water and Sewerage Price Investigation|
Regulator is assessing TasWater's proposed Price and Service Plan for the
period starting 1 July 2022.
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Economic Regulator is responsible for the economic regulation of the Tasmanian
water and sewerage sector. TasWater is the only regulated service provider in
The Water and Sewerage Industry Act 2008 establishes
the regulatory framework to apply to the industry, including independent
regulatory oversight, customer service standards, price regulation and performance
monitoring and reporting.
administers the licensing system;
establishes and administers the Customer Service Code;
regulates prices, terms and conditions for water and sewerage services;
monitors and reports the performance of the water and sewerage industry; and
carries out other functions as set out in the Act and its subordinate legislation.
TasWater's service standard obligations are set out in the Customer Service Code
It must also adopt appropriate management practices in relation to asset management, emergency management and regulatory compliance. TasWater's performance is reviewed and reported on through State of the Industry Reports prepared by the Regulator.
Prices for regulated water and sewerage services are proposed by TasWater and, after a detailed investigation process, maximum prices are set by the Regulator.
TasWater must have its own procedures to handle customer complaints. These procedures must be consistent with recognised Australian Standards.
If a customer is dissatisfied with the way a complaint has been handled, a complaint may be lodged with the Ombudsman.