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Our Role
TasWater is the only licensed provider of essential water and sewerage services in Tasmania. Because most Tasmanian's rely on its services, the Tasmanian Economic Regulator ensures that TasWater operates in the long-term interests of consumers.
We do this by:
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Setting prices that reflect the delivery of services at the lowest cost
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| Making sure TasWater meets the obligations set out in the water and sewerage legislation, regulations, codes and guidelines
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Monitoring and reporting on TasWater's performance
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Setting water and sewerage prices
We regulate prices for:
- The supply of drinking water
- The collection, treatment, and disposal of sewage
- The collection, treatment, and disposal of trade waste (some trade waste customers negotiate prices directly with TasWater).
We do not regulate prices for:
- Water used for irrigation or for generating electricity
- Stormwater services
- Recycled water
- Developer services
- Private plumbing work
*Note: We approve a suite of miscellaneous charges, including some listed above.
Pricing Principles
Prices for regulated services must comply with legislated pricing principles.
The objective of the pricing principles is to:
- ensure prices are efficient and incentivise TasWater to reduce costs; and
- In relation to the provision of regulated water and sewerage services to customers, allow TasWater to:
(i) recover the efficient costs it incurs; and
(ii) receive a return on the assets it requires to deliver those services.
Customer Protection
TasWater must follow the Customer Service Code, which includes:
- Meeting billing and service standards
- Following complaint handling procedures
- Providing access to hardship support.
If you're not satisfied with TasWater's response to a complaint, you can contact the Tasmanian Ombudsman.