The Power to Choose

​Welcome

As of 1 July 2014, all customers on mainland Tasmania have the option of entering into a market retail contract with Aurora or a new entrant retailer. Under the National Energy Customer Framework (NECF), and as is often the case in other jurisdictions where full retail competition is in place, regulated or standing offer prices are available for those small customers choosing not to enter into a market retail contract.

For more information about your rights and obligations, as well as the options available to you, click here.

Tasmanian electricity customers have been a part of the NECF since 1 July 2012. The purpose of the NECF is to streamline energy retail regulation in Australia and make an efficient national retail energy market which maintains best practice consumer protection. The NECF seeks to achieve a national regulatory regime for retailers and distributors selling and supplying energy to customers and provide an interface between the community and a competitive retail market.

For the purpose of implementing the NECF in Tasmania, there are two types of customer and which type of customer you are affects your level of protection and the options available to you:

  • Small Customers:
    • There are two types of small customer:
      • all residential customers; and
      • small business customers who consume less than 150 megawatt hours of electricity per annum.
    • Further information about your entitlements and protections can be found on the small customers' information page.
  • Large Customers:
    • Large customers are business customers who consume at least 150 megawatt hours of electricity per annum.
    • Further information about your entitlements and protections can be found on the large customers' information page.

Classification of customers

Your retailer is responsible for classifying you as a residential or business customer when you make a request to the retailer for the sale of electricity to your premises.

If you are a business customer, your distributor is responsible for classifying you as a large customer or small customer. As a business customer, the level of protection that is afforded to you will be dependent upon this classification.

Further information about retail electricity markets and the NECF is available on the retail markets section of the Australian Energy Regulator’s website.