​​​​​Reviews

Unaccounted for Energy

The Regulator's 2025 Regulated Retail Electricity Pricing Investigation Final Report stated that:

• The Regulator had been unable to determine if unaccounted for energy (UFE) imposed a material cost on Aurora Energy and therefore whether it should be fully recovered from standing offer customers; and
• it wasn't clear if the impact of UFE on Aurora Energy is temporary and will reduce over time in line with the accelerated rollout of advanced meters.

​For these reasons, the Regulator decided to conduct a review of UFE to fully understand the impact that the treatment of UFE has on Aurora Energy's costs. The report from the review was scheduled for release by 30 September 2025.

The Regulator commenced the review in May 2025.

On 23 September 2025, in response to a request from Aurora Energy, the Regulator decided to suspend the inquiry until Aurora Energy completed its own review and provided further information for the Regulator's consideration.​

On 22 May 2026, Aurora Energy wrote to the Regulator advising that, based on its further investigations, it was no longer seeking approval to recover the costs associated with UFE from standing offer customers under the 2025 Determination. 

After considering Aurora Energy's letter the Regulator has decided to close the review.