Consultation with all interested stakeholders is essential to the success of the Office. The Office has sought to build a 'regulatory compact' where all significant decisions are the subject of consultation with interested parties, especially customers.


It is the Regulator’s policy to publish written submissions to matters being consulted on the OTTER’s website. A respondent may request that the submission, or part of it, be treated as confidential. The material for which a request of confidentiality is made should be clearly identified.

The Regulator will not publish submissions which contain material that the Regulator believes is or could be derogatory or defamatory.

The Regulator has also published a Policy on the Treatment of Confidential Submissions. The policy sets out how the Regulator deals with claims that submissions made in the course of consultation contain material that we should treat as confidential.