​August 2021


Amendment to the​ Gas Customer Transfer and Reconciliation Code

On 22 April, the Regulator received a request from Tas Gas Retail Pty Ltd seeking an amendment to the Gas Customer Transfer and Reconciliation Code (the Transfer Code) to allow customers switching from one retailer to another to nominate a retrospective date on their customer transfer notice.

Presently, if a customer wishes to switch retailers, they must nominate a prospective date and request a special meter read for the date of transfer, at a cost to the customer of $110.00. Allowing customers to nominate the date of the most recent meter read as the transfer date will save them the cost of a special meter read.

A copy of the proposed changes are available here.

The Regulator invites comments and written submissions on the proposed changes.

At the conclusion of the consultation period, the Regulator will assess the proposed changes in the context of the provided submissions, and determine whether to amend the Transfer Code. The Regulator's decision will be published on this website and parties that made a submission will be notified​

Submissions closed on Friday 17 September 2021. ​

Information on submissions 

Submissions must be in writing and addressed to the Tasmanian Economic Regulator, GPO Box 770, Hobart, 7001 or emailed to

It is the Regulator's policy to publish written submissions to matters being consulted on the OTTER website. A respondent may request that the submission, or part of it, be treated as confidential. The material for which a request of confidentiality is made should be clearly identified. 

The Regulator will not publish submissions which contain material that the Regulator believes is or could be derogatory or defamatory. 

The Regulator has a Policy on the Treatment of Confidential Submissions that sets out how the Regulator deals with claims that submissions made in the course of consultation contain material that we should treat as confidential.

Click here for a list of Completed Consultations​

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