OTTER Logo - HomeOTTER Header
Electricity Section
Gas Section
Water Section
Icon and link to GPOC site
What's New - Recent changes to this website
About the Regulator button and link
Press Releases button and link
Publications List button and link
Links button and link
Contacts button and link
Site map button and link
Search button and link

Link to our Regulatory Framework page
Link to Water Licensing page
Link to pricing details
Link to performance monitoring page
link to further water publications
Link to consultations page
Link to water guidelines
Link to Tasmanian water codes



















Home > Water
Water

From 8 July 2008, the economic regulation of the water and sewerage sector was added to the Regulator's responsibilities.

In 2008, legislation was introduced to reform Tasmania’s water and sewerage industry. The reforms involved structural changes, with water and sewerage services delivered, from 1 July 2009, by three local government owned regional corporations.

In addition, the Water and Sewerage Industry Act 2008 provided for a new regulatory framework to apply to the industry, including independent regulatory oversight, customer service standards, price regulation and performance monitoring and reporting. The Regulator's functions are to:
  • administer the licensing system for water and sewerage entities;
  • establish and administer the customer service code;
  • regulate prices, terms and conditions for water and sewerage services;
  • monitor the performance of the water and sewerage industry and report on the performance of regulated water and sewerage entities; and
  • carry out other functions as assigned to the Regulator by the Industry Act and its subordinate legislation.

With respect to service, the economic regulatory framework requires licensed water and sewerage entities to comply with a number of service standard obligations set out in the Water and Sewerage Customer Service Code issued by the Regulator. In addition, licensed entities are required to adopt appropriate management practices in relation to asset management, emergency management and regulatory compliance. The performance of the industry is also reviewed and reported on through State of the Industry Reports prepared by the Regulator.

As noted in the list above, the economic regulatory framework also provides for the regulation of prices for water and sewerage services. When the three regional corporations commenced operations on1 July 2009, the regulation of water and sewerage prices was undertaken by the Tasmanian Government through Interim Price Orders issued by the Treasurer. This was a temporary measure only, with water and sewerage prices being independently set by the Regulator since 1 July 2012.

In May 2012, the owner Councils of the then three licensed regional water and sewerage corporations agreed to amalgamate those entities into a single corporation. Legislation was subsequently passed to enable a single corporation, the Tasmanian Water and Sewerage Corporation Pty Ltd (TasWater), to commence operations on 1 July 2013.

Customer Protection

Water and sewerage licensees must have their own procedures to handle customer complaints. These procedures must be consistent with recognised Australian Standards.

If a customer is dissatisfied with the way a complaint has been handled, the complaint may be lodged with the Ombudsman.











This page was last updated on 05 June 2017 by the Office of the Tasmanian Economic Regulator (OTTER). Questions concerning its content can be sent by mail to GPO Box 770, Hobart, TAS, Australia 7001 or by email to office@economicregulator.tas.gov.au or by telephone to (03) 6166 4422.

Please read our Copyright and Disclaimer statements and a Personal Information Protection statement governing the information we provide on this site.

Download Instructions for PDF Documents.